Homebot is a registered brokerage called Homebot Real Estate Services, also known as HBRE. This allows us to work with MLS providers and secure nationwide listings in our home search experience.

To ensure we're compliant and MLS providers continue to work with us, we must include the listing agent on all listing details pages. And that's where it stops. We do not encourage or make it easy for the listing agent to be contacted.

Additionally, all listing questions, showing requests, and open house appointments are routed to the preferred agent and loan officer on Homebot.

This article covers the following:

Real estate agents with a lender co-sponsor receive all direct messages and listing inquiries sent through Home Search. The lender co-sponsor receives finance related questions and prequal requests.

Clients receiving Homebot from a lender can add a preferred real estate agent to thieir team of professionals. Once added, the preferred agent will be co-branded in real estate related modules of the Home Digest and on every listing in Home Search. Additionally, if the client asks a real estate related question, the preferred agent is notified with the lender CC'd on all communications.

The best part: the agent doesn’t need a Homebot subscription to be added as preferred.

If no preferred agent is added, the client can add one themself or direct their questions to the listing agent.

Learn about preferred agents and the Homebot Network here.

When the listing agent is contacted, they'll receive the email below, sent by the lender on Homebot, with the client cc'd.

A couple of things can happen when a listing agent receives a question from a lenders client:

Send customer support a direct message by clicking the pink icon in the bottom right corner of your screen.