Homebot is a registered brokerage called Homebot Real Estate Services, also known as HBRE. This allows us to work with MLS providers and secure nationwide listings in our home search product.

To ensure we're compliant, and MLS providers continue to work with us, we must include the listing agent on all listings in the Home Search experience. Continue reading to find out how that affects lenders and agents on and off Homebot.

This article covers:

Real estate agents on Homebot with a lender co-sponsor will receive all direct messages related to real estate through Home Search. The lender co-sponsor will get direct messages about all financing-related questions.

The lender will get all financing-related direct messages, and the listing agent will get all real estate-related direct messages via email from [email protected].

Alternatively, the lender can add a preferred agent to every individual buyer profile. This agent does not need to be on Homebot to be added as a preferred agent. When this happens, the buyer will have the option to send a direct message to the preferred agent instead of the listing agent. The lender will be CC'd in both cases.

If the lender doesn't add a preferred agent, the buyer has the option to do so on every listing in Homebot Home Search. Once a preferred agent is added, the agent will populate on every listing.

Learn how to add a preferred agent to a buyer profile in this help article.

A couple things can happen when a listing agent receives the email displayed above and is not yet on Homebot:

Send customer support a direct message by clicking the pink icon in the bottom right corner of your screen.