Uploading your clients in bulk is the easiest way to add a large database to your Client Engagement Portal.
🚨If you are a real estate agent and do not see the bulk import option, this could be because you are on the Freemium plan. If you are a lender and do not see the option, this could be because your company automatically imports your database monthly. Please reach out to customer support if you think something could be off.
In this article, we'll provide:
Please note: Once you upload your spreadsheet, our data team will scrub for duplicates and ensure they have what they need for a successful import. If anything is missing, they'll contact you directly. This process could take up to 7 business days; however, on average, it takes our data team about 3-5 business days.
For any imports less than or equal to ≤1,200 clients, email sends will go out over a period of 7 days.
For any imports greater than or equal to ≥1201 clients, email sends will be automatically distributed by taking the number of clients divided by 165.
For any imports of greater than or equal to ≥5k clients, email sends will be automatically distributed over 30 days.
By adding your clients, you opt for them to receive the Homebot report(s). Clients can unsubscribe from their reports and through automated emails at any time. If you want your clients to self-opt in, read this article.
Step-by-Step Instructions
Step 1: Export your clients from your CRM or LOS tool or use one of our templates below as a guide. Download the list of requirements.
Step 2: Click on the Add clients button under your total client count or select the CLIENTS tab on the left.
Step 3: Select Add clients in bulk:
Step 4: This step is required for all Loan Officers and will help us process your data faster if some information is missing. You must confirm two things:
You allow Homebot to manually input your NMLS ID if it's missing from your spreadsheet.
You give Homebot permission to import loan information using public record data if required loan information is missing.
Step 5: Review required fields for upload to ensure you have met the requirements or included any additional information you'd like added to the system:
Step 6: Upload or drag & drop your spreadsheet(s) into the file uploader. **Please note that Homebot allows multiple files to be uploaded at once.
Step 7: Let us know if your spreadsheet contains homeowners or buyers.
Step 8: Confirm the list includes only your clients, prospects, and contacts.
Once you click Upload, you'll see a success message from our data team. Someone will scrub for duplicates, and reach out if anything is missing.
Required & Recommended Fields
Below are the required and recommended fields to upload your client data.
🚨Please keep buyers and homeowners on separate spreadsheets. Our data team will scrub for duplicates and reach out if anything is missing.
FOR PAST CLIENTS/HOMEOWNERS
Required Fields (Don’t have loan data? We’ll pull it from public record!):
First Name
Last Name
Email
Property Address
Property Zip
Add any additional property owner's contact information so they can receive Homebot too!
Required Fields for Loan Data Upload
We'll use your loan data in conjunction with the public record to populate the most accurate data:
Total Loan Amount
Interest Rate
Loan Term (# of Months)
Loan Purpose (Refi, Purchase, Etc)
Closing Date
NMLS Loan Originator ID
NMLS Loan Type
Lender NMLS ID
Highly Recommended Fields
These are especially important if you are in rural areas or non-disclosure states.
Sold Price
Appraised Value
Recommended Fields:
Insurance Policy Start Date
DOBs (MM/DD/YYY) to activate the reverse mortgage module
Monthly Mortgage Insurance Premium
Loan Number (can be used in the future when integrating with the Homebot API)
FOR PROSPECTS/BUYERS
Required Fields
First & last name
Email
Highly Recommended Fields
Zipcodes of interest
Max Loan Amount
Downpayment
Max Home Price
Preapproved
Additional Fields Available
Estimated Rate
Loan Type
Loan Term Months
Loan Adjustable
Loan ARM Years Initial
Expires At
DOWNLOADABLE TEMPLATES:
Don't want to use our templates? No problem. Download our list of client upload requirements.
Wondering what happens after you add your clients? Read this.
Have questions? Send customer support a direct message using the pink icon located at the bottom right of your screen.