Unengaged clients provide an excellent opportunity to have a conversation with your homeowner or buyer. Based on the issue, Homebot logs, tags, and sorts them for you to make the following actions easy.
From the Issues tab, you can:
Manage clients who unsubscribed or marked as spam
Update incorrect or bad emails
Finish adding incomplete clients
Re-engage less active clients
Delete clients one by one or in bulk.
From Clients, select the Issues tab to get started:
Unsubscribes; Marked as Spam
Deleting clients is permanent, be sure to reach out to your client to be sure they received the welcome email and confirm they are no longer interested in receiving the Digest or Buyers report.
To resubscribe your client, click on the client's name and then select Manage:
Next, click the red email icon, so it shows green. Your client is now resubscribed:
Email bounces; Invalid Emails
These clients have bad or incorrect emails. If you don't have their email listed elsewhere, contact your client directly to get it updated.
Once you have the correct email address, click on the client's name to update it directly:
Client's who's homeowner or buyer profiles have yet to be completed in Homebot. They might be missing an email address or need the Add as a Buyer toggle turned on.
Click on your client's name to review their profile and reconcile their information right away so they can start receiving their report:
Whether they're cooling off, going cold, or have gone cold already, a personalized email video with BombBomB reviewing their digest or market report with them could be just the ticket to get them re-engaged!
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