Unengaged clients provide an excellent opportunity to have a conversation with your homeowner or buyer. Based on the issue, Homebot logs, tags, and sorts them for you to make the following actions easy.
From the Issues tab, you can:
Manage clients who unsubscribed or marked as spam
Update incorrect or bad emails
Finish adding incomplete clients
Re-engage less active clients
Delete clients one by one or in bulk.
From Clients, select the Issues tab to get started:
Unsubscribes; Marked as Spam
These clients have unsubscribed from Homebot emails or marked them as spam. You may want to update your CRM to no longer send emails to these clients and likely delete them from Homebot.
Deleting clients is permanent, be sure to reach out to your client to be sure they received the welcome email and confirm they are no longer interested in receiving the Digest or Buyers report.
When a client wants to subscribe they are given options. They can either subscribe from a specific mailer or globally unsubscribe from all Homebot emails. If the client unsubscribes locally or from a specific mailer (the top options), you will be able to re-subscribe them to your account (the envelope icon within the client profile is clickable, and clicking it resubscribes the client). If the client unsubscribes globally (the bottom option), you will not be able to re-subscribe them. Instead, the red envelope icon is just an icon, not a button.
To resubscribe your client, click on the client's name and then select Manage:
Next, click the red email icon, so it shows green. Your client is now resubscribed:
Email bounces; Invalid Emails
These clients have bad or incorrect emails. If you don't have their email listed elsewhere, contact your client directly to get it updated.
Once you have the correct email address, click on the client's name to update it directly:
Incomplete Clients
Client's who's homeowner or buyer profiles have yet to be completed in Homebot. They might be missing an email address or need the Add as a Buyer toggle turned on.
Click on your client's name to review their profile and reconcile their information right away so they can start receiving their report:
Less active
Whether they're cooling off, going cold, or have gone cold already, a personalized email video with BombBomB reviewing their digest or market report with them could be just the ticket to get them re-engaged!
If you delete clients and become eligible for the lower client billing block, reach out to Customer Support via email [email protected] to adjust your billing plan accordingly.
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