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What Does Each Email Issue Status Mean?
What Does Each Email Issue Status Mean?

Learn where to find clients with email issues and what each email issue status means.

Erica McGarvey avatar
Written by Erica McGarvey
Updated over a week ago

Clients with email issues aren't receiving Homebot because of one or more of the following reasons:

This article shows you where to find clients with email issues, explains what each issue status means, and how to delete these clients in bulk.

🚨Learn how to turn email issues into a call list HERE.


How to find clients with email issues

To find clients with email issues, navigate to your Dashboard and click on Explore all Key Client Lists:

From there, Select the Needs Attention category and click on Email issues to populate clients with email issues in the master list below.


Unsubscribes

These clients have unsubscribed from Homebot emails or marked them as spam. You may want to update your CRM to no longer send emails to these clients and likely delete them from Homebot.

  • Unsubscribed from all Homebot emails

  • Unsubscribed Homeowner

  • Unsubscribed Buyer

  • Marked as Spam

If a client unsubscribes they can still access their reports through previous emails. As a result, you may notice activity from clients who have unsubscribed.


Invalid email

Wrong email or bounced: These clients have email addresses that aren't working. You may want to call the client to ask for a new preferred email address or delete them from Homebot.

Special note about invalid emails: If an email is showing as invalid in Homebot but is a valid email, our system will be unable to clear the email address.

This typically means either the client's email provider has marked communication from Homebot ([email protected]) as spam, which we are sadly not able to control, or the client has previously been asked to not be communicated with by Homebot. If they did indeed mark as spam, they need to whitelist [email protected] with their email provider and we would need the client to send us written confirmation to reinstate their email address and remove them from the flagged list.

This is per the rules of the CAN-SPAM act. See: CAN-SPAM Act: A Compliance Guide for Business | Federal Trade Commission


Spam complaint

These clients are not receiving Homebot emails due to the client marking the incoming emails as spam. We recommend contacting the client directly to ensure they understand the value of Homebot or deleting them from your account.


How to delete clients with email issues

To delete clients with email issues, navigate to your CLIENTS tab and follow the written instructions or video walkthrough below:

Step 1: Click on Needs Attention Key Client List category

Step 2: Select Email issues Key Client list card

Step 3: Click on Manage

Step 4: Filter by issue type (optional)

Step 5: Check the box to the left of the client's name OR click Select all

Step 6: Click Delete selected client in red and confirm


Have questions?

Send customer support a direct message using the pink icon located at the bottom right corner of your screen.

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