Clients with Email issues aren't receiving Homebot because of one or more of the following reasons:
Invalid email; wrong email or bounced
Spam complaint; client marked email as spam
Unsubscribed; opted out of Homebot emails
This article will show you where to find clients with email issues in your Client Engagement Portal and explain what each issue status means. Learn how to turn clients with email issues into a call list HERE.
To bulk delete clients with email issues, see THIS help article.
To find clients with email issues, navigate to your Dashboard and click on Explore all Key Client Lists:
From there, click on Needs Attention and select Email issues to populate clients with email issues below:
Unsubscribes
These clients have unsubscribed from Homebot emails or marked them as spam. You may want to update your CRM to no longer send emails to these clients and likely delete them from Homebot.
Unsubscribed from all Homebot emails
Unsubscribed Homeowner
Unsubscribed Buyer
Marked as Spam
If a client unsubscribes they can still access their reports through previous emails. As a result, you may notice activity from clients who have unsubscribed.
Invalid email
Wrong email or bounced: These clients have email addresses that aren't working. You may want to call the client to ask for a new preferred email address or delete them from Homebot.
Special note about invalid emails: If an email is showing as invalid in Homebot but is a valid email, our system will be unable to clear the email address.
This typically means either the client's email provider has marked communication from Homebot ([email protected]) as spam, which we are sadly not able to control, or the client has previously been asked to not be communicated with by Homebot. If they did indeed mark as spam, they need to whitelist [email protected] with their email provider and we would need the client to send us written confirmation to reinstate their email address and remove them from the flagged list.
This is per the rules of the CAN-SPAM act. See: CAN-SPAM Act: A Compliance Guide for Business | Federal Trade Commission
Spam complaint
These clients are not receiving Homebot emails due to the client marking the incoming emails as spam. We recommend contacting the client directly to ensure they understand the value of Homebot or deleting them from your account.