ISSUES FILTER:

All Issues

  • ALL: These X clients aren't receiving emails from Homebot or aren't engaging with emails as expected. Filter on each Issue Status for more details.

Unsubscribed

  • Unsubscribed: These X clients have unsubscribed from Homebot emails or marked them as spam. You may want to update your CRM to no longer send emails to these clients and likely delete them from Homebot.
  • Example: Donald has unsubscribed from the [buyer][homeowner] email.
  • Marked as Spam: These X clients have unsubscribed from Homebot emails or marked them as spam. You may want to update your CRM to no longer send emails to these clients and likely delete them from Homebot.
  • Example: Donald received your email and marked it as spam. He doesn’t seem interested and can likely be deleted.

Email Issues

  • Invalid: These X clients have email addresses that aren't working. You may want to call the client to ask for a new preferred email address or delete them from Homebot.
  • Example: Donald’s email might have been entered incorrectly and is invalid. You may want to call the client to ask for a new preferred email address or delete them from Homebot.
  • Bounced: These X clients have email addresses that aren't working. You may want to call the client to ask for a new preferred email address or delete them from Homebot.
  • Example: Donald was unable to receive your email, this could happen for various reasons. You may want to call the client to ask for a new preferred email address or delete them from Homebot. What now?

Less Active

  • Cooling off: These X clients aren't opening Homebot emails as often as most clients. You might want to check in with them to learn why. Homebot doesn't want to annoy them, so it is smart about sending emails less often as the client cools.
  • Example: Donald hasn’t opened the last 6 emails from us and will soon move to receive our monthly digest emails quarterly if they do not engage. It might be worth reaching out to re-engage them before they start Going Cold.
  • Going Cold: These X clients aren't opening Homebot emails as often as most clients. You might want to check in with them to learn why. Homebot doesn't want to annoy them, so it is smart about sending emails less often as the client cools.
  • Example: Donald hasn't opened the last 7 emails from us so we now send emails to them once per quarter. It might be worth reaching out to re-engage them before they go Cold.
  • Cold: These X clients aren't opening Homebot emails as often as most clients. You might want to check in with them to learn why. Homebot doesn't want to annoy them, so it is smart about sending emails less often as the client cools.
  • Example: Donald hasn't opened the last 13 emails so we no longer send him our scheduled emails. It might be worth deleting them from Homebot.

Incomplete

These X clients aren't able to receive emails from Homebot because they do not have a home OR a buyer profile. Complete the client record so they have a Homebot and can start receiving emails.

These clients aren't set up as a Homeowner or a Buyer in Homebot. They'll need an updated home address or to be added as a buyer to receive mail.

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