Understanding Homebot Subscription Cancellation and Reactivation
When managing your Homebot account, understanding what happens if you cancel or return later is crucial. This guide outlines data retention, reactivation processes, and the implications of subscription changes.
Data Retention and Client Information After Cancellation
Client Data Retention: If you cancel your Homebot subscription, all client data remains saved in your account. However, clients will no longer have access to their reports.
Cosponsor Disconnections: Any linked cosponsors will be disconnected when you cancel. Upon returning, you will need to re-invite them, and they will need to accept the invitation to reconnect.
Reactivating Your Homebot Account
Reactivating your account after cancellation is straightforward and involves these steps:
Log Into Your Account: Visit the Homebot login page and sign in using the email associated with your previous account.
Choose Your Plan: Select the subscription plan you would like to reactivate.
Update Payment Information: Confirm or update your payment details. If reactivating, any previous setup fees will be waived.
Resolve Payment Issues: If your account was downgraded to a free plan due to payment problems, update your billing information in the Billing Info tab, and upgrade back to a paid plan to regain full access.
Subscription Plan Adjustments and Free Plan Limitations
If your paid account lapses (e.g., due to a declined payment), it reverts to the free Homebot Network Plan. While your client data remains saved, this plan limits access to full features and data. Reactivating to a paid plan restores these capabilities.
Related FAQs
Can I pause my Homebot subscription?
Homebot does not offer the ability to pause accounts. The recommended workaround is to cancel and reactivate later. All your data will remain intact, but cosponsors must be re-invited after reactivation.
By following this guide, you can manage your Homebot account effectively, whether canceling temporarily or upgrading again in the future. For additional help, contact Homebot Support.