The Client Meter on the Billing Info page is the best place to go to see your billable client count and remaining client capacity on your Homebot plan.
Note: Client counts are updated nightly so be sure to check back the following day after adding new clients to verify your totals.
What is a billable client?
We define a billable client as the following:
Homes - Since a home can be associated with multiple co-borrowers, Homebot counts the household rather than counting co-borrowers separately.
Standalone Buyers - Any client that is not associated with a home in Homebot. Standalone Buyers receive the monthly Buyers' Report, but won't be sent a Home Digest since they don't have a home address in the system.
Standalone Homeowners - These clients are associated with one or more homes in Homebot, and are not designated as a Buyer in Homebot. These clients will receive monthly Home Digest and Home Market Reports.
Homeowner/Buyers - These clients are associated with one or more homes in Homebot and are designated as a Buyer in Homebot. These clients will receive monthly Home Digest and Buyer's Reports.
A note on Buyers: You can designate a client as a Buyer when adding new clients. Homebot will also designate clients as Buyers based on how they're engaging with their Homebot. For example, if a client indicates buying interest by engaging with the Market Explorer feature, Homebot will designate them as a Buyer and the client will start to receive a monthly Buyer's Report.
A note on Homeowners: Your overall billable client count is a reflection of the quantity of property units/homes within your database -- not the individual homeowner/co-borrower.
Looking for ways to lower your client count? Use the Issues Tab to re-engage or delete unengaged clients that are being counted towards your client capacity.
If you delete clients and become eligible for the lower client billing block, reach out to Customer Support via email [email protected] to adjust your billing plan accordingly.