The Client Meter on the Billing Info page is the best place to see your billable client count and remaining client capacity on your Homebot plan.
Note: Client counts are updated nightly, so check back the following day after adding new clients to verify your totals.
What is a billable client?
For billing, we charge per:
Property unit
Stand-alone buyer
Property Unit: Your overall billable client count reflects the number of property units within your database -- not the individual homeowner. We do not charge for co-owners or co-borrowers.
If you have a client in your account with 3 properties, you'll be charged for 3 billable clients.
Stand-alone buyer: Any client that is not associated with a property in Homebot. Standalone Buyers receive the monthly Buyers' Report, but won't be sent a Home Digest since they don't have a home address in the system.
If you have a client in your account who is both a homeowner and a buyer, they are considered 1 billable client, not 2.
PRO TIP: Looking for ways to lower your client count? Use the Issues Tab to re-engage or delete unengaged clients that are being counted towards your client capacity.
If you delete clients and become eligible for the lower client billing block, contact [email protected] to adjust your bill accordingly.