Find answers to this frequently asked question below!
Motivated to Refi Criteria
Their loan was originated more than 6 months ago
Their monthly payments would decrease if they were to refinance
They interacted with the Refi Module or requested a Mortgage Coach TCA
Additionally, our Refi Eligibility Calculator runs on every homeowner's report to determine if they are in a good position to refinance. If they meet the criteria above, we'll display this "news" in the automated home report update email as shown in the image below. When they click 'Learn More' they'll be taken directly to the refinance module.
Where to find Motivated Clients
When clients meet the above criteria, they'll automatically be added to the "Motivated to Refi" Key Client List under the "Timely Opportunities" category in the CLIENTS section of your portal. If you don't see the Motivated to Refi card when you click on Timely Opportunities, you do not have clients that meet the criteria.
What's next?
Learn about all Key Client Lists and how to understand client engagement in THIS help article.