To change or remove your lender or agent co-sponsor, simply send Customer Support a direct message using the pink icon located at the bottom right corner of your account, or send us an email at [email protected]. Either the lender or the agent can initiate a disconnect.

When a co-sponsorship connection ends — whether the lender disconnects, deactivates their account, or the agent chooses to leave — the agent is notified right away and has until the start of their next billing cycle to secure a new co-sponsor.

If the agent doesn't connect with a new lender co-sponsor in that window, their account is automatically moved to the Agent Starter (solo) plan, and their bill increases from $25 to $50/month.

On the Starter plan, the agent loses access to:

👉 Learn how to find and connect with a new lender co-sponsor before your next billing cycle starts to avoid losing these features.