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Direct Messages

Learn how to respond to direct messages

Written by Erica McGarvey

It's so easy for clients and prospects to connect with you through their Homebot experience.

You'll never miss a message. When a client or prospect clicks a pink chat bubble in their Home Digest or Home Search experience, here's what happens:

  • Instantly: You get an email notification from Homebot

  • Ongoing: Your Dashboard shows all direct messages from the last 30 days

IMPORTANT: There's no way to respond to a direct message from your Homebot account. Instead, follow the best practices below.

🚨Best practice is to pick up the phone and call, but you can also:

  • Respond via email: Reply directly to the email that you receive from Homebot and it will reach the person who sent it.

  • Video message: Send a personal video message while previewing their report. Learn how HERE.

Once you've responded to the client's message via email or by phone, be sure to check the box to the left of their name to remove them from the list.

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