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How to Understand Your Billing Info Page
How to Understand Your Billing Info Page

Learn about how we charge for clients in your account.

Erica Stern avatar
Written by Erica Stern
Updated over a week ago

The Client Meter on the Billing Info page is the best place to see your billable client count and remaining client capacity on your Homebot plan.

Note: Client counts are updated nightly, so check back the following day after adding new clients to verify your totals.

What is a billable client?

For billing, we charge per:

  • Property unit

  • Stand-alone buyer

Property Unit: Your overall billable client count reflects the number of property units within your database -- not the individual homeowner. We do not charge for co-owners or co-borrowers.

If you have a client in your account with 3 properties, you'll be charged for 3 billable clients.

Stand-alone buyer: Any client that is not associated with a property in Homebot. Standalone Buyers receive the monthly Buyers' Report, but won't be sent a Home Digest since they don't have a home address in the system.

If you have a client in your account who is both a homeowner and a buyer, they are considered 1 billable client, not 2.

PRO TIP: Looking for ways to lower your client count? Use the Issues Tab to re-engage or delete unengaged clients that are being counted towards your client capacity.
If you delete clients and become eligible for the lower client billing block, contact [email protected] to adjust your bill accordingly.

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