Clients with email issues aren't receiving Homebot because of one or more of the following reasons:
Invalid email; wrong email or bounced.
Spam complaint; client marked email as spam.
Unsubscribed; opted out of Homebot emails.
This article shows you where to find clients with email issues, explains what each issue status means, and how to delete these clients in bulk.
How to find clients with email issues
To find clients with email issues, navigate to your Dashboard and click on Explore all Key Client Lists:
From there, Select the Needs Attention category and click on Email issues to populate clients with email issues in the master list below.
What each issue type means and how to handle them
Unsubscribes
These clients have opted-out of receiving Homebot emails.
If a client unsubscribes they can still access their reports through previous emails. As a result, you may notice activity from clients who have unsubscribed.
How to handle clients who fall into this category:
Let them know you noticed they unsubscribed and you're sorry to see them go.
You can say, "I noticed you unsubscribed from Homebot. I really value your opinion and am curious if you think you may have unsubscribed by accident.
Reassure them that you're still available should they need lending or real estate advice.
If the client would like to resubscribe, please send customer support an email at [email protected] or a direct message (using the pink icon at the bottom right corner of your account) with proof that the client would like to be added back to your account.
🚨 We suggest keeping these clients in your account because we will still be able to populate a Likelihood to Sell Score and Listing Alerts for that client.
Invalid email
These clients have email addresses that aren't working. You may want to call the client to ask for their preferred email address or delete them from Homebot.
Special note about invalid emails: If an email is showing as invalid in Homebot but is a valid email, our system will be unable to clear the email address.
This typically means either the client's email provider has marked communication from Homebot ([email protected]) as spam, which we are sadly not able to control, or the client has previously been asked to not be communicated with by Homebot. If they did indeed mark as spam, they need to whitelist [email protected] with their email provider and we would need the client to send us written confirmation to reinstate their email address and remove them from the flagged list.
This is per the rules of the CAN-SPAM act. See: CAN-SPAM Act: A Compliance Guide for Business | Federal Trade Commission
How to handle clients who fit this category and you have a phone number for them:
Preview their digest to understand their situation better and look for potential opportunities to spark interest
Based on your findings, put an intro together and jot down some leading questions.
Let them know that you noticed you have a bad email and would like to get them set up on a tool you've invested in that will keeps them up to date on their homes value and discover ways to build wealth with their number one asset!
Marked as spam
These clients are not receiving Homebot emails due to the client marking the incoming emails as spam. We recommend contacting the client directly to ensure they understand the value of Homebot or deleting them from your account.
How to delete clients with email issues
To delete clients with email issues, navigate to your Clients tab and follow the written instructions or video walkthrough below:
Step 1: Click on Needs Attention Key Client List category
Step 2: Select Email issues Key Client list card
Step 3: Click on Manage
Step 4: Filter by issue type (optional)
Step 5: Check the box to the left of the client's name OR click Select all
Step 6: Click Delete selected client in red and confirm
Have questions?
Send customer support a direct message using the pink icon located at the bottom right corner of your screen.