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Whenever possible, keep clients with email issues in your account. You can still view their Likelihood to Sell Score and receive Listing Alerts for them.
Where to Find Clients with Email Issues
Navigate to the Clients section → Maintenance tab → select Email Issues.
What Each Status Means
Invalid Email
The client's email address isn't working — it may be wrong or have bounced. Call them to confirm their preferred email address, then update it in their profile.
Special note: If an email shows as invalid in Homebot but is actually a valid address, it likely means the client's email provider has flagged Homebot's emails as spam — which we can't control. The client will need to whitelist [email protected] with their email provider, and then send us written confirmation to reinstate their address. This is required under the CAN-SPAM Act. See: CAN-SPAM Act: A Compliance Guide for Business.
Suggested outreach script (if you have a phone number):
Preview their digest first to spot any opportunities, then call: "Hey [Name], I noticed I have a bad email on file for you. I'd love to make sure you're still getting updates on your home's value — what's the best email to use?"
Unsubscribed
The client opted out of Homebot emails. They can still access their reports through previous emails, so you may still see activity from them.
If a client wants to resubscribe, contact support at [email protected] or via the pink chat icon with proof that the client wants to be added back.
Suggested outreach script (if you have a phone number):
"I noticed you unsubscribed from Homebot — I'm sorry to see you go. I really value your opinion and wanted to check: do you think you may have done that by accident? Either way, I'm still here if you ever need lending or real estate advice."
Marked as Spam
The client's email provider blocked Homebot's emails because the client marked them as spam. Contact them directly to explain the value of Homebot and ask them to whitelist [email protected], or remove them from your account.
How to Delete Clients with Email Issues
You can delete clients individually or in bulk from the Email Issues list.
Navigate to Clients → Maintenance tab → Email Issues
Check the box next to one or more clients, or select all using the checkbox at the top of the list
Click Delete Clients and confirm
Have questions?
Send customer support a direct message using the pink icon located at the bottom right corner of your account.