If you don't have BombBomb, you can still send an individual client a video message.
If you do have BombBomb, check out this article.
How to send a video email to one person
Once you have your video created and uploaded to one of the supported video platforms (see list here), follow the written steps or watch the video below.
Step 1: Navigate to the Clients section
Step 2: Click on Timely Opportunities or Active Clients
Step 3: Click Send Video and then Deselect all
Step 4: Find your client and check the box to the left of their name (the list is in alphabetical order)
Step 5: Click Confirm selection
Step 6: Select your video platform
Step 7: Provide the URL, ID, or embed code
Step 8: Check the box to acknowledge the video is in compliance
Step 9: Adjust the headline, if desired
Step 10: Click Review and Send
Once you click send, your client should receive the video by the following morning. It will be sent along with their Home Digest or Home Search experience.
How to cancel the video after it sends
If you'd like to cancel the video at any point ,you can do so by following the steps below.
Step 1: Navigate to the Video section
Step 2: Click on the Video Email tab
Step 3: Click Stop Email Send
Have questions?
Send customer support a direct message using the pink icon at the bottom right corner of your account.