This error means Homebot couldn't match the address you entered to public records. The most common cause is a small typo, like a misplaced digit.
Check the address first
Make sure the address matches what the public record has on file
Use standard postal abbreviations (for example, "St" for Street and "Ave" for Avenue)
Include the ZIP code
If the address is correct, find the property type below.
New builds
Public records often take time to recognize a new home's address, so we recommend waiting 60 days before trying to add the home again.
You can still add the property to the client's profile in the meantime. Until public records update, the valuation will show as $0, and your client may receive an email asking them for more details about their home.
We receive new data sets every month. When we get data for a property that was blank, Homebot fills it in and your client's report sends automatically, so check back periodically.
Condos, townhouses and multi-unit properties
Use the exact address and unit number that's on the public record.
Rural or sparsely populated areas
We may not have data coverage in that area. Homebot relies on third-party data providers and can't override missing or delayed data.
Manufactured and mobile homes
Homebot doesn't offer values for these home types at this time.
Commercial properties and co-ops
Homebot isn't designed to provide accurate values for these property types.
Still having trouble?
Send us a chat using the pink icon in the bottom-right corner of your account, or email [email protected]. Include the client's name, email address and the home address that's giving you the error. We'll look into why you're getting the error and help you get it fixed.
If an address can't be verified, consider removing it from the account to avoid confusion, and try adding it again later.